We may collect personal information about individuals. Our usual approach is to collect personal information directly from the individual concerned. This information could include name, email, telephone or address contact details, job position and other relevant employment details and financial details. In most circumstances we do not collect sensitive information. If you provide sensitive information to us for any reason (for example health information relating to skin conditions and allergies) you consent to us using that information for the purpose you disclosed it, as permitted by the Privacy Act.
We may collect personal information in circumstances including:
We may use ‘cookies’ to collect data (typically not considered personal information) relating to your general internet usage. This data may include IP-addresses, browser versions, number of visits and similar such data relating to your navigation of the internet and our site. A cookie is a small text file that is placed on your computer’s hard drive. Cookies help us to improve our site and to deliver a better and more tailored service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site.
You may refuse to accept cookies by activating settings on your internet browser. However, please note that if your select such settings your may be unable to access certain parts of our site.
We hold personal information in our own secure databases, and, to some extent, for marketing purposes in the databases of third parties engaged by us (subject to obligations regarding privacy and confidentiality) to conduct electronic direct marketing subject to all legislative requirements.
Where practicable, customers and others have the right to interact with us anonymously or using a pseudonym. Circumstances where it is not practicable, however, include where
personal information is required to complete a credit card or account transaction.
We use the personal information collected from you for the purpose it was provided or collected, including in the following ways:
All Hunter Lab customers and others with whom we interact have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us and/or selected third parties you should opt-out by clicking on the “unsubscribe” link in any email communications that we might send you.
We may use personal information for the purpose of marketing but only where such use complies with the Privacy Act and other applicable legislation.
We may disclose your personal information to any of our related group companies. They will only use it for the same purposes that we may under this policy. We may provide personal information to third parties outside our group companies for limited purposes, such as to help us in providing goods and services to customers. Those persons and business may include:
We may also disclose your personal information to third parties outside our group of companies:
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation or where authorised at law to disclose that information at law. This may include in order to enforce or apply our terms and conditions; to protect the rights, property, or our safety and that of our personnel, customers and the public and for law enforcement purposes. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services to you. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we gave it to them.
We do not disclose personal information to businesses or persons located outside Australia.
We take all reasonable steps to protect your personal information, including internal and external security, restricting access to personal information to those who have a need to know, maintain technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.
We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct transactions. Nevertheless, except to the extent liability cannot be excluded at law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any security or data breach.
You have a right to access the personal information we hold about you. To obtain a copy of the personal information we hold about you, please write to us at:
The Privacy Officer
16-18 Hall St
HAWTHORN EAST, VICTORIA, 3123,
or by email to: [email protected]
Please provide sufficient detail about the information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time. There may be some circumstances where we decline to grant access, where permitted under the Privacy Act. In that case, we will inform you of the grounds on which access is denied.
If you wish us to permanently delete the personal information we hold about you, we will, to the extent required under any applicable law, do so.
If you have a concern or complaint about the way we have treated your personal information, please contact us at the above address. If you are not satisfied with our handling of that complaint you may refer the issue to the Office of the Australian Information Commissioner.
Last update: June 2018