Yes – head to our stockist page, https://hunterlab.com.au/stockist/ simply type in your postcode and the closest retailers will appear on the map

Hunter Lab will send you an email with a link to your tracking information once your order has been despatched. If the link does not work, please email hunter@hunterlab.com.au and we can resupply detailed tracking information

If you would like to change your order once you have placed it, please email hunter@hunterlab.com.au . There may be restrictions if the order has been shipped prior to contact

Yes, we do ship internationally. Currently, all international orders placed with Hunter Lab will include a flat Express Shipping rate of A$30

Please email us at hunter@hunterlab.com.au to get in contact

No, all orders must be completed via hunterlab.com.au or through our retail partners

We endeavor to make sure our stock is available, however if something is out of stock, please contact hunter@hunterlab.com.au and we will be able to notify you when it is due for restock

We offer PayPal, Stripe, Afterpay, Zip Pay and Apple Pay as payment gateways, which all offer secure VISA, Mastercard and Amex payment options

Delivery Method Star Track Express Delivery Timeframes Metro Regional Remote Star Track Express 1-2 business days Please allow an additional 1-2 business days Please allow an additional 1-2 business days

If an order is placed over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday)

Please note: Shipping times are a guideline and subject to change. You may experience longer delivery times during peak periods, due to wild weather, or due to other StarTrack delivery issues that are unforeseen or unavoidable events beyond Hunter Lab’s reasonable control

For refunds and returns, please contact hunter@hunterlab.com.au and we will do our best to assist you further with your enquiry. We will not accept any returns of product which have been used or are not in original condition. For further information please head to our Deliveries and Returns page

Hunter Lab offers free shipping on all Australian orders over $70. For any Australian order under $70, we offer a $10 flat rate shipping fee. International orders have a flat rate fee of A$30.

Yes – we use PayPal, Stripe and Afterpay payment gateways. We do not store any credit card information.

At checkout you have the option to choose either; ‘Authority To Leave’ or ‘Signature Upon Delivery’. If you don’t click either, it will automatically default to ‘Authority To Leave’. With this option, if you are not home to sign for your parcel, it will be left in a safe place. If there is no safe place, it will be taken to the closest Australia Post/StarTrack Parcel Drop off point and the tracking link will be updated with the relevant information. A note may be left by the Courier (StarTrack Express), however this is not always the case and is dependant on the delivery driver If no option is selected, and Authority To Leave is the default selection, with the purchase confirmation you are confirming that your order can be left outside the premises of the shipping address and you are aware that Hunter Lab will not take any further responsibility for any loss or damage that may occur once the order has been left

If you do not receive your order, please check the shipping link provided to determine if it is still in transit, or has been redirected to a dropoff point. If the link has not been updated, or is unclear, please email hunter@hunterlab.com.au with your order number and we will help locate your parcel. If any of your skin health tools arrive damaged, please take a photo and email it through to us and we will arrange for new product to be sent out

Yes, at Hunter Lab all of our skin health tools make great gifting options. At the checkout, you may choose to have your order shipped with ‘Premium’ or ‘No Frills’ packaging along with a personal note, which will be included in the purchase. Please see our Gifting category for pre-made Hunter Lab gift sets

We have two packaging options. If you choose ‘No Frills’ , your skin health tools will come wrapped in plain protective paper and packaged in a recyclable cardboard shipping box. If you choose Premium Packaging , your skin health tools will come packaged in our luxe black, recyclable box, wrapped in protective paper and finished with a branded linen piece

Yes, you can. Just click ‘Gifting Option’ at checkout to include a personalised note and image if you wish

Whilst Hunter Lab takes every measure to insure there is nothing harmful to the skin or the body in any of our formulas, when it comes to pregnancy it is always best to first check with your GP on products you put on, and in, your body

The Hand & Body Wash, Hand & Body Lotion, Invigorating Shampoo and Nourishing Conditioner, will last 12 months once opened. The Exfoliating Hand & Body Bar, Pinot Grape Skin Bath Soak and Pinot Grape Skin Body Scrub will last up to 24 months. All other products will last 36 months once they are opened

In the event you experience an adverse reaction from using a Hunter Lab product, please discontinue use immediately and flush the area with cool water. If the reaction is severe, please consult your GP.

We want to ensure our customers not only love our products, but will continue to use them. In the unlikely event you do experience an adverse reaction, please contact us for further assistance

No, all our products are free from alcohol, including our 24 Hour Hand Sanitiser. You may notice ingredients in our products called Cetly, Stearyl and Cetearyl Alcohol; fear not, these are fatty alcohols derived from plants, not nasty ethanol derived alcohols. They are used to effectively condition and soften the skin and hair.

Yes, we encourage you to use our hydrating products such as the Daily Face Fuel and Peptide Anti-Ageing Elixir under makeup to keep the skin nourished and prepped for makeup application

We recommend that you store all Hunter Lab products in a cool, dry area, and always under 30 degrees celcius

Our skincare specialist is always willing to help answer any personal questions you may have about skin challenges and using Hunter Lab products. Please email at chris@hunterlab.com.au

We make every endeavour to formulate without known allergens. However, everyone’s skin and body is different, so it is important to always read ingredient listings if you experience allergies to certain ingredients. If in doubt, please consult your GP or get in contact with us at hunter@hunterlab.com.au

No, Hunter Lab products are formulated without parabens

No, Hunter Lab products are formulated without sulphates

In the event you experience an adverse reaction from using a Hunter Lab product, please discontinue use immediately and flush the area with cool water. If the reaction is severe, please consult your GP.

We want to ensure our customers not only love our products but will continue to use them. In the unlikely event you do experience an adverse reaction, please contact us for further assistance

Hunter Lab products are formulated with sensitive skin in mind; we do not include any ingredients with a history of exacerbating sensitives. We have had excellent feedback from customers who do usually experience sensitivity that our products are gentle on their skin. If your skin is sensitive, as with any new addition to your skincare routine, we would recommend a patch test prior to applying the product over the entire face or body. Please read more on Sensitive Skin here

To assist in balancing oil-production, we would recommend the following routine:

Cleanse: Charcoal Cleansing Stick – gently yet effectively removes excess oil, balances sebum production and lifts away dirt and debris from the skin

Exfoliate: Either the Cleansing Facial Scrub or Charcoal Mud Mask 1-2 times per week

Treat: If you are concerned with signs of ageing such as fine lines, wrinkles, loss of elasticity or uneven skin tone, the Peptide Anti-Ageing Elixir is a clinically proven anti-ageing treatment that can be used morning and/or night

Protect: Daily Face Fuel – the ultimate daily moisturiser to weightlessly hydrate, protect and smooth skin

For further information, please click here – (Link to blog post) or email us at hunter@hunterlab.com.au

Teenage skin can be extremely temperamental, sparked by the influx of hormones of adolescence. We recommend committing to a simple, daily routine of cleansing, exfoliating and moisturising to keep the skin clean and hydrated. For example:

Cleanse: Charcoal Cleansing Stick – Use daily morning and night

Exfoliate: Charcoal Mud Mask – Use 1 – 2 times weekly

Protect: Daily Face Fuel – Use after cleansing both morning and night

If you are experiencing severe acne and/or congestion, we recommend consulting with your GP or dermatologist

Yes, you can absolutely use Hunter Lab products if you are experiencing acne. However, depending on its severity and how it responds to topical products, it is always recommended to consult with your GP or a dermatologist

Yes, you can absolutely use Hunter Lab products if you have Eczema. However, if you are aware of specific ingredients which may exacerbate your symptoms, please read the ingredient listings and try a patch test prior to application

Yes, Hunter Lab products are unisex and fantastic for all skin types

Hunter Lab products are formulated for all skin types, regardless of gender. Our skin’s biocompatibility with the plant world means natural ingredients are fantastic at nourishing and protecting our skin. Whilst there a subtle difference between men’s and women’s skin, such as thickness and oil production, with a natural and effective ritual these differences are generally addressed by Hunter Lab products and maintaining hydrated, nourished skin

No, Hunter Lab products are formulated without Sodium Lauryl Sulphate (SLS)

It’s easy to change your shipping address, in “My Account’ select “Subscriptions” from the menu in your portal. Select ‘Edit’ and save your new information.  Alternatively, please contact us. Please note: 

We cannot reroute orders already in transit; however, you may be able to make arrangements with the shipping carrier directly.

Yes, in order to retain your basic contact information, and charge your preferred payment method (via the secure payment gateways), and so you can view, change or cancel your subscriptions, you will need an account.

Our regular newsletter will share skincare tips and tricks, lifestyle and design stories, keep you updated on new product launches, and give you access to exclusive Hunter Lab offers and promotions

No, you do not need an account, you can simply check out as a Guest

If you have lost of forgotten your password, click ‘Log In’ and then ‘Lost Password.’ You will be able to enter in your email address and an email will land in your inbox ready for you to update your password

For all stocking enquires please email chris@hunterlab.com.au

If you are having trouble, please email hunter@hunterlab.com.au

Please direct any press enquiries to susie@hunterlab.com.au