COMPLIMENTARY AUSTRALIAN EXPRESS SHIPPING ON ORDERS OVER $70 COMPLIMENTARY AUSTRALIAN EXPRESS SHIPPING ON ORDERS OVER $70
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Frequently Asked Questions

ORDER & SHIPPING ENQUIRIES

Can I buy Hunter Lab in a shop?

Yes – head to our stockist page, https://hunterlab.com.au/stockist/, simply type in your postcode and the closest retailers will appear on the map

How do I check on my order?

Hunter Lab will send you an email with a link to your tracking information once your order has been despatched. If the link does not work, please email hunter@hunterlab.com.au and we can resupply detailed tracking information

Can I change or cancel my order once I’ve placed it?

If you would like to change your order once you have placed it, please email hunter@hunterlab.com.au. There may be restrictions if the order has been shipped prior to contact

Will you ship to me Internationally?

Yes, we do ship internationally. Currently, all international orders placed with Hunter Lab will include a flat Express Shipping rate of A$30

How do I contact Hunter Lab?

Please email us at hunter@hunterlab.com.au to get in contact

Can I order by telephone?

No, all orders must be completed via hunterlab.com.au or through our retail partners

What if an item is out of stock?

We endeavor to make sure our stock is available, however if something is out of stock, please contact hunter@hunterlab.com.au and we will be able to notify you when it is due for restock

What payment method does Hunter Lab accept?

We offer PayPal, Stripe and ApplePay as payment gate ways, which all offer VISA, Mastercard and Amex payment options

When can I expect my order?

 

Delivery Method
StarTrack Express Delivery Timeframes
Metro Regional Remote
Startrack Express
1-2 business days Please allow an additional 1-2 business days Please allow an additional 1-2 business days

If an order is placed over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday)

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other StarTrack delivery issues that are unforeseen or unavoidable events beyond Hunter Lab’s reasonable control

Can I get a refund or return my product?

For refunds and returns, please contact hunter@hunterlab.com.au and we will do our best to assist you further with your enquiry. We will not accept any returns of product which has been used or is not in original condition. For further information please head to our Deliveries and Returns page

How much does shipping cost?

Hunter Lab offers free shipping on all Australian orders over $70. For any Australian order under $70, we offer a $7 flat rate shipping fee. International orders have a flat rate fee of A$30.

Is it safe to use my credit card at Hunter Lab?

Yes – we use PayPal, Stripe and ApplePay payment gateways. We do not store any credit card information.

Will my package be left at my door? Do I have to sign for it, or can I give authority to leave?

At checkout you have the option to choose either; ‘Authority To Leave’ or ‘Signature Upon Delivery’.

If you don’t click either, it will automatically default to Signature Upon Delivery. With this option, if you are not home to sign for your parcel, a note will be left by the Courier (StarTrack Express), and you instructed of the next steps to retrieve your parcel

 

If you give Authority To Leave you are confirming that your order can be left outside the premises of the shipping address and you are aware that Hunter Lab will not take any responsibility for any loss or damage that may occur once the order has been left

What happens if my order is lost or damaged?

If you do not receive your order, please email hunter@hunterlab.com.au with your order number and we will help locate your parcel. If any of your skin health tools arrive damaged, please take a photo and email it through to us and we will arrange for new product to be sent out

 

GIFTS & PACKAGING

Can I buy Hunter Lab as a gift and have it shipped as one?

Yes, at Hunter Lab all of our skin health tools make great gifting options. At the checkout, you may choose to have your order shipped with ‘Premium’ or ‘No Frills’ packaging along with a personal note, which will be included in the purchase. Please see our Gifting category for pre-made Hunter Lab gift sets

What will my order arrive in?

We have two packaging options. If you choose ‘No Frills’, your skin health tools will come wrapped in plain protective paper and packaged in a recyclable cardboard shipping box.

If you choose Premium Packaging, your skin health tools will come packaged in our luxe black, recyclable box, wrapped in protective paper and finished with a branded linen piece

 Can I add a card to my order?

Yes, you can. Just click ‘Gifting Option’ at checkout to include a personalised note and image if you wish

 

PRODUCT & INGREDIENT INFORMATION

Are Hunter Lab products safe to use during pregnancy?

Yes, when applied topically all Hunter Lab products are pregnancy safe because our formulas avoid using any harmful chemical ingredients. However, like anything that you put on or in to your body when you’re pregnant; it’s always best to first check with your GP

What if I have an adverse reaction to a Hunter Lab product?

In the event you experience an adverse reaction from using a Hunter Lab product, please discontinue use immediately and flush the area with cool water. If the reaction is severe, please consult your GP.

We want to ensure our customers not only love our products, but will continue to use them. In the unlikely event you do experience an adverse reaction, please contact us for further assistance

Do Hunter Lab products contain alcohol?

No, all our products are free from alcohol. You may notice ingredients in our products called Cetly, Stearyl and Cetearyl Alcohol; fear not, these are fatty alcohols derived from plants, not nasty ethanol derived alcohols. They are used to effectively condition and soften the skin and hair.

Can I use Hunter Lab hydrating products under makeup?

Yes, we encourage you to use our hydrating products such as the Daily Face Fuel and Anti-Ageing Elixir under makeup to keep the skin nourished and prepped for makeup application

 How should I store my Hunter Lab products?

We recommend that you store all Hunter Lab products in a cool, dry area

How can I obtain personalised product advice?

Our skincare specialist is always willing to help answer any personal questions you may have about skin challenges and using Hunter Lab products. Email him at chris@hunterlab.com.au

Do Hunter Lab products contain allergens?

We make every endeavour to formulate without known allergens. However, everyone’s skin and body is different, so it is important to always read ingredient listings if you experience allergies to certain ingredients. If in doubt, please consult your GP or get in contact with us at hunter@hunterlab.com.au

Do Hunter Lab products contain parabens?

No, Hunter Lab products are formulated without parabens

Do Hunter Lab products contain sulphates?

No, Hunter Lab products are formulated without sulphates

What if I have an adverse reaction to a Hunter Lab product?

In the event you experience an adverse reaction from using a Hunter Lab product, please discontinue use immediately and flush the area with cool water. If the reaction is severe, please consult your GP.

We want to ensure our customers not only love our products but will continue to use them. In the unlikely event you do experience an adverse reaction, please contact us for further assistance

Can I use Hunter Lab if I have sensitive skin?

Hunter Lab products are formulated with sensitive skin in mind; we do not include any ingredients with a history of exacerbating sensitives. We have had excellent feedback from customers who do usually experience sensitivity that our products are gentle on their skin. If your skin is sensitive, as with any new addition to your skincare routine, we would recommend a patch test prior to applying the product over the entire face or body. Please read more on Sensitive Skin here

If I have oily skin, what are the best Hunter Lab products for me?

To assist in balancing oil-production, we would recommend the following routine:

Cleanse: Charcoal Cleansing Stick – gently yet effectively removes excess oil, balances sebum production and lifts away dirt and debris from the skin

Exfoliate: Either the Cleansing Facial Scrub or Charcoal Mud Mask 1-2 times per week

Treat: If you are concerned with signs of ageing such as fine lines, wrinkles, loss of elasticity or uneven skin tone, the Peptide Anti-Ageing Elixir is a clinically proven anti-ageing treatment that can be used morning and/or night

Protect: Daily Face Fuel – the ultimate daily moisturiser to weightlessly hydrate, protect and smooth skin

For further information, please click here – Link to blog post or email us at hunter@hunterlab.com.au

If I have teenage skin, what are the best Hunter Lab products for me?

Teenage skin can be extremely temperamental, sparked by the influx of hormones of adolescence. We recommend committing to a simple, daily routine of cleansing, exfoliating and moisturising to keep the skin clean and hydrated. For example:

Cleanse: Charcoal Cleansing Stick – Use daily morning and night

Exfoliate: Charcoal Mud Mask – Use 1 – 2 times weekly

Protect: Daily Face Fuel – Use after cleansing both morning and night

If you are experiencing severe acne and/or congestion, we recommend consulting with your GP or dermatologist

If I have acne, is it okay to use Hunter Lab?

Yes, you can absolutely use Hunter Lab products if you are experiencing acne. However, depending on its severity and how it responds to topical products, it is always recommended to consult with your GP or a dermatologist

Can I use Hunter Lab if I have Eczema?

Yes, you can absolutely use Hunter Lab products if you have Eczema. However, if you are aware of specific ingredients which may exacerbate your symptoms, please read the ingredient listings and try a patch test prior to application

I am female, can I use Hunter Lab?

Yes, Hunter Lab products are unisex and fantastic for all skin types

How can skincare be uni-sex?

Hunter Lab products are formulated for all skin types, regardless of gender. Our skin’s biocompatibility with the plant world means natural ingredients are fantastic at nourishing and protecting our skin

Do Hunter Lab products contain Sodium Lauryl Sulphate?

No, Hunter Lab products are formulated without Sodium Lauryl Sulphate (SLS)

Are Hunter Lab products organic?

No Hunter Lab products are not certified organic; however, we steer clear of as many known allergens as we can and we choose super natural ingredients that are sustainably sourced and of exceptional quality to achieve the best result on the skin

 

ONLINE ACCOUNT ENQUIRIES

What will I receive if I subscribe to the Hunter Lab newsletter?

Our regular newsletter will share skincare tips and tricks, lifestyle and design stories, keep you updated on new product launches, and give you access to exclusive Hunter Lab offers and promotions

Do I need an account with Hunter Lab to place an order?

No, you do not need an account, you can simply check out as a Guest

How do I reset my password?

If you have lost of forgotten your password, click ‘Log In’ and then ‘Lost Password.’ You will be able to enter in your email address and an email will land in your inbox ready for you to update your password

 

PROFESSIONAL ENQUIRIES

Can I stock Hunter Lab at my place of business?

For all stocking enquires please email nick@hunterlab.com.au

 

WEBSITE AND NAVIGATION ENQUIRIES

Why can’t I locate my preferred product in the online store?

If you are having trouble, please email hunter@hunterlab.com.au

 

PRESS ENQUIRIES

Where should I direct my press enquiries?

Please direct any press enquiries to Lucy@hunterlab.com.au