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Delivery and returns

COVID-19 UPDATE: We are experiencing high demand
Due to high demand we are experiencing during the current times, we are some delays in processing orders. You may experience a delay in receiving your email shipment notification. We apologise for any inconvenience this may cause

We strive to get your Hunter Lab products out you as quickly and cost effectively as possible

That’s why shipping is FREE OF CHARGE with orders over $70, and all attempts are made to deliver next business day in Metro Melbourne, and within two business days to metro Australian areas outside of Melbourne

We ship all Australian orders through Startrack and Australian Post Express Shipping service. This allows for the quickest possible shipping times and the cheapest rates, allowing us to offer flat rate shipping under $70 of $7

All orders are tracked and require signature on arrival. If you are not available to sign for your parcel a calling card will be left by Couriers Please. Just get in contact with them and they will redeliver and can leave the goods without a signature with your approval

We process orders Monday through Friday (9:00AM – 5:00PM AEDT) in the order they are received, following credit approval. For Australian Metro orders received prior to 12pm we strive to have your package ready for shipment the same day. For Metro orders received after 12pm, we ship the next business day

We ship international orders using the AusPost International service, and regularly ship packages all over the world. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Please contact us directly if your destination is not available at checkout

If your order is missing an item or contains a damaged product please contact us at +61 407 811 597 or email us at [email protected] Please have your order number available