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Delivery and returns

COVID-19 UPDATE: We are experiencing high demand
Due to the high demand we are currently experiencing, there may be some minor delays in processing orders. We apologise for any inconvenience this may cause

We strive to get your Hunter Lab products out you as quickly and cost effectively as possible

That’s why shipping is FREE OF CHARGE with orders over $70, and all attempts are made to deliver next business day in Metro Melbourne, and within two business days to metro Australian areas outside of Melbourne

We ship all Australian orders through StarTrack and Australia Post Express Shipping service. This allows for the quickest possible shipping times and the cheapest rates, allowing us to offer flat rate shipping under $70 of $7

All orders are tracked and require signature on arrival. If you are not available to sign for your parcel a calling card will be left for you to arrange your parcel collection

We process orders Monday through Friday (9:00AM – 5:00PM AEDT) in the order they are received, following credit approval. For Australian Metro orders received prior to 12pm we strive to have your package ready for shipment the same day. For Metro orders received after 12pm, we ship the next business day

We ship international orders using the Australia Post International service, and regularly ship packages all over the world. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Please contact us directly if your destination is not available at checkout

If your order is missing an item or contains a damaged product please contact us at [email protected] Please have your order number available